CUSTOMER CARE
Your Hair Your Look is a online Hair, Genuine Diamond and Gemstone, Clothing online retailer. We specialize in custom made products to suit your style and your look. We pride ourselves in providing quality products, excellent service and reasonable prices. We value your feedback, queries and compliments are welcome. Please do not hesitate to contact us on any of the options below. Please note we are an online retailer all our products are shipped directly to you, we do not allow collections.
Have any questions or concerns?
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or send us an email to:
Alternatively call/whatsapp: +27(0)812343340
RETURN, EXCHANGE, WARRANTY POLICY
RETURN AND EXCHANGE PERIOD
Hair: 7 days money back guarantee
Diamond Jewelry: 20 Days Money back guarantee
Wedding Dresses: 7 Days Money back guarantee
Women Clothing: 7 Days Money back
We want you to be 100% satisfied with your item, if you are not satisfied you can return the item to us, We do not charge any restocking fee. We will gladly accept merchandise returned to us based on the following criteria:
All products must be returned within the specified return period starting from the day you receive your item. The merchandise must be returned in original packaging, unused, uncut, unworn, with no alterations in order to qualify for a full refund or exchange.
All custom made dresses and Wedding dresses do not qualify for exchange or refund as the order will be made according to your specifications, so be sure to give correct measures when placing a custom order.
Refunds will be processed in the original form of payment. Shipping fee is non-refundable. Refunds are processed within 7 working days for local South African clients and 14 working for International clients.
Diamond Jewelry Warranty:
All our diamond jewelry come with a 1 year warranty. This warranty covers manufacturer's defects, but excludes: lost stones; lost or stolen parts; damages due to personal misuse or negligence; general wear and tear such as scratches, and dents; fading or chipping (which depends almost entirely on how the product is handled by the user)' damages caused by misuse; tampering with the product; failure to follow the care and special handling provisions in the instructions (if included); and water damage. Repair performed by someone other than Your Hair Your Look will void this warranty policy. Shipping charges are not included and are responsibility of the consumer.
We will gladly replace missing stones; however, the cost to replace the missing stone is your responsibility.
If you would like to send your jewelry for repair or have questions regarding our warranty simply email us at
JEWELRY APPRAISAL CERTIFICATE
A jewelry appraisal is a document stating the approximate retail value of the item. The value is calculated using the up to date market data and reflects typical retail prices based on gemstones weight, quality, precious metal quality, weight and the craftsmanship of the item.
At Your Hair Your Look every diamond jewelry item sold for R7000 to R20000 will come with a certificate of authenticity stating the metal as well as approximate carat weight, quality of diamonds and the appraised value of the item, in most cases it is sufficient to be used for insurances purposes the certifcate for jewelry less than R20000 can be requested at charge of R950. Jewelry items sold for R20000 and above will come with a free appraisal certificate from an independent gemological laboratory. These appraisals are extremely important documents. Graded by the GIA certified gemologists and based on a multitude of specification categories, such as metal weight, metal purity, diamond count, diamond clarity and diamond color. these details clarify the exactness of an item. Especially in regards to insuring your precious pieces of diamond jewelry. The more detailed the appraisal the better. You are more likely to receive a correct replacement item or the proper amount of money to purchase in the event of loss or theft. As precious metal and gemstone prices can fluctuate dramatically these specifics will insure that you will not receive less than the current price to replace your beloved jewelry items.
International customers please note: since appraisal reports show values higher than the price actually paid and customs sometimes check the contents of the packages, to avoid problems with customs appraisal reports will NOT be included with your items. Instead you will be emailed the report in pdf or jpg format, or provided a link to download and view/print your appraisal report (you can still use it for insurance purposes). You can also order a physical copy of the actual report if needed and receive it separately from your order.